Accessibility: It’s What A Web Site Is All About

KEEP IT SIMPLE TO GET THE MDA

Accessibility, when discussing web sites, includes a number of factors: easy navigation, understandable site text, no dead ends requiring a browser back click to escape (lots of users don’t even know browsers HAVE a back click).

Let’s start with the bottom line- yours: the easier it is for a site visitor to perform the most desired action (MDA), the more times that MDA will be performed.

Let’s Start With Navigation
Whether you go with a navigation bar at the top of the screen or a menu list in the first column far left, your navigation must be:

• simple
• unambiguous
• truthful
• always available
• always in the same location

Avoid numerous tabs, drop-down or flyout menus. Keep it simple. If visitors are faced with too many choices too soon on arriving at the site, chances are they’ll bounce.

Keep the navigation unambiguous. It’s routine to have a “Contact Us” page on a web site. If you label the contact link “Company Authority,” visitors are going to be totally confused. And again, bounce.

Truthful is just what it says. If the link says “Product Descriptions,” don’t make the visitor read through another landing page of sell copy. Deliver what the link says and go directly to the products.

Always available is an aspect of keeping visitors on site longer, and the longer they stick around, the more likely they are to perform the MDA. So, the navigation bar or menu should be available from every page so the visitor can surf at will, unencumbered by what YOU think the visitor wants to know.

Finally, keep the nav tabs in the same place. Don’t move them from bar to menu and back to bar. The last thing you want is a visitor trying to figure out how to return to the contact page to make contact.

Keep it simple. The fewer clicks required to get the visitor to perform the MDA, the better. So, go through the process and eliminate every unnecessary side road, dead end and yet another landing page.

Accessible Content
If your client site is for a professional medical dispenser, you can assume that the visitors have some knowledge of the subject, i.e. you don’t have to start from square one. But you still have to stay on target pointing out the benefits of buying the client’s medical products.

On the other hand, if you’re writing text for a hearing aid retail outlet, accessible text is understandable by the reader. So first, toss the thesaurus. Find the simplest, shortest way to say what needs to be said about products and services.

Be helpful and supportive to the new visitor. Make things simple to find, simple to learn and simple to bookmark. Returning visitors are gold. Eventually they buy something so earning a bookmark is a very good thing.

Skip the hype. Educate the visitor using simple terms, no jargon and listing benefits rather than features. This is the stuff site visitors want to know.

Finally, lay out the text so it can be scanned rather than read. No big, long paragraphs. Visitors scan from upper left to lower right so put your most important info upper left on the screen.

The easier it is to buy something, opt-in for a newsletter, or to complete a form, the more often those MDAs are performed. So make it as simple as possible (why do you think Amazon offers a one-click checkout? How easy can it be?).

Accessibility benefits both site owner and site visitor – a win-win. Also a no brainer.

Need to make your site more accessible? Dropme a line and give me a call. Let’s have a look at what ya got. Webwordslinger

Remote Site Syndication (RSS): Use It Or Lose It

 

Use RSS to Get Out The Word

Really Simple Syndication (or Remote Site Syndication, your choice) has been around for quite a few years, though web site owners are just beginning to recognize the potential RSS has to increase site traffic and to spread their site news from one end of the web to the other.

 

RSS feeds are simply the means of getting out the content to sites with visitors interested in what you have to say. And vice-versa: it’s a great way to deliver daily, fresh content to your visitors, increasing your site’s “stickiness” or ability to keep visitors returning regularly. Right now, all the big news outlets deploy RSS feeds to any site that wants to pick them up. Disney, CNN, Forbes, the BBC and other information outlets are distributing their content across the web via RSS feeds. Why? It’s easy, it spreads the costs of content development, and it works. It’s an effective marketing tool that can draw traffic from sites a far distance from your own.

Why Add RSS to Your Site?
Okay, first, it keeps your customer base up to date on sales, special promos and other news from your site. That’s how your site becomes sticky. You broadcast to your customers and, because they’ve had a good experience with you previously, they check out the new merchandise. It’s a great way to keep in touch with previous buyers – the best buyers any retailer could ask for.

In addition, RSS feeds are based on a streamlined XML. This enables your RSS broadcast to be picked up by just about anything digital – cell phones, PDAs, voicemail, e-mail accounts and so on. (No, not the microwave.)

Outgoing RSS
By syndicating (broadcasting) content from your site, you disperse your web presence to sites many times removed from your own. In fact, it may be picked up by site owners you would never have considered and read by a readership you hadn’t even thought about. An on-line store selling horse tack and other equestrian gear found one of its RSS feeds on a site for Therapeutic Horseback Riding – a whole new market for the source of that RSS feed.

Your RSS feed broadcast can be picked up by any site with visitors who might be interested in the latest news in your area of expertise or commerce.

Let’s just say that broadcasting information from your site, and allowing it to be picked up by any site owner, can only help generate more revenue because some readers of your contain, regardless of where they found your latest article, will visit your site to learn more about you, your opinions, services and products.

Incoming RSS
It’s not a one way street. Using an RSS aggregator, which collects feeds from other sites, is a great service you can deliver to increase site stickiness. Let’s say you publish a financial advice newsletter each day. You can collect (aggregate) RSS feeds from other investment sites, large and small, and deliver all of the financial news in one place for your now-daily visitors. So, the web user who once had to visit 10 sites can now get all the news of the day in one place – yours. It’s a time saver for visitors and it keeps them coming back for more.

What Do You Need to Start RSS?
There are three elements in the process, all available as OSS – open source software, as in free. It doesn’t cost you anything except some time.

The RSS Aggregator
This software is used to collect appropriate RSS feeds from other sites and it’s as easy as a mouse click to add a feed. Start by visiting competitor sites and look for the RSS logo (a small red box) or look for the site’s RSS hook up page.

When you find information that you believe your readers would enjoy, just click the “add” button and that feed is now hooked directly into your site. Simply move from site to site locating information that you think your visitors would enjoy.

A note of caution: when gathering RSS feeds for your site visitors, you’re, in fact, the editor. You decide which feeds to add and which to skip. Don’t add every feed just because you can. Be selective. Look for quality writing, solid research and topics that will really be of interest to your visitors. If you throw anything and everything at visitors, they’ll have a tougher time sorting out what’s useful and what isn’t, so collect the best and leave the rest.

The RSS Syndicator
Your web broadcasting antenna. The syndicator (also OSS) makes your feeds easily available for other site owners to grab and display on their sites. Keep your broadcasts short and use a lot of headlines to grab attention. Remember, your feed may be going to someone’s cell phone at a place where reading a 1000-word treatise on the importance of adjusting foot-pounds in running shoes won’t be possible. Broadcasts should be headline rich and employ lots of short paragraphs.

Keep the most important information in headers and in the first few paragraphs. If you haven’t captured their attention by then, you never will.

The RSS Reader
Another piece of OSS. This is the software site visitors need to sort through and read RSS broadcasts. Google offers a pretty spiffy RSS reader. All you have to do is download it and you’re ready to start enjoying the convenience that RSS delivers to visitors looking for a lot of information (good info) from many sources and on the same topic.

If you’re sending out feeds, offer an RSS reader free to your visitors to ensure they get the message.

Use it or lose it.

 

Looking to boost site performance? It ain’t rocket surgery. Drop by Webwordslinger’s place and give me a call. Let’s get some traffic moving on your site.

Why Local Businesses Need Web Sites: Selling Pizzas in Zimbabwe

 

You just gotta have a web site. Period.

A web site that promotes your real world store can not only boost profits, it can eliminate routine chores that currently eat up a lot of time. When you own your own business, time is money.

 

The Costs

The cost of a fully functional, secure, commercial web site aren’t what you think they are. With a little help (actually you can do it all by yourself) you can have a web site up and running in just a few hours – a web site complete with a secure checkout, a blog, product pix and all of the other bells and whistles you expect from today’s web sites.

The costs are surprisingly low if you go with the right web host – the company that will rent server (computer) space that’ll hook you in to the world wide web. Prices as low as $7.00 a month get you plenty of disc server space and a box full of free site building tools – free. So, for less than $100 a year, you can have a web site open 24/7 selling your goods and services. Cost should not be a factor when deciding on whether to build a site or not.

Saving Time

Working in your store each day takes up a certain amount of time for administrative chores. You process credit card orders, make deposits at the bank, keep track of inventory and expenses – all activities that take away from the one thing you should be doing and that is taking care of your customers.

With a web site, payment collection is automated, order print outs can be printed for fulfillment, deposits to the business account are automatic – it’s not exactly passive income, but it certainly won’t double your real world workload. It’ll save time.

For example, let’s say you plan a “special customers” sale available to your most highly-prized clients. A computer can help you get the word out quickly and inexpensively. That’s what auto-responders do. They notify customers by e-mail of this special sale or special event. No postage, no running to the post office and no expensive ad in the local newspaper. Instead, you send out a personalized invitation to your best customers to notify them of the impending sale.

Save time and money through the automation of many administrative functions. On-line purchases can be completely automated so that purchase price is deposited into your business account, a shipping bill and label are printed automatically and, if you use drop shippers to handle order fulfillment, all necessary information to process the order is sent to the shipper. You don’t have to do a thing.

Saving time by automating routine functions via a web site is a great way to improve your margins – additional sales without additional labor.

Using Your Website to Promote Your Business

The critical factor, here, is to create synergies between your store and your web site. And there are lots of them.

Use your web site to conduct polls and surveys to see what your real-world customers like and don’t like about their shopping experiences. Low cost promo with high end potential. After all, real world or virtual world – the customer is always right.

Develop sales leads using an on-line form. If someone in town is looking for a good price on a new furnace, you’d want to know about it, right? Well, a web site can give you name, address, telephone number and even the customer’s needs. How convenient is that?!

Use give-aways to collect e-mail addresses. These are called “opt-ins.” You give the site visitor a free pamphlet, a downloadable e-book or a printable 20% off coupon and all the visitor has to do is give you his or her e-mail address. As your e-mail list grows, so, too, does your potential customer base. Each one of these opt-ins has a relationship with you and you can stay in touch with auto-responders, keeping your company’s name and services in front of the customers.

Promote special sales and events on your site’s home page. Provide “how-to” information to keep customers coming back. The possibilities are endless. Think of a web site as a salesperson who never sleeps, never calls in sick and never complains about your management style. And all of that for less than $7.00 a month? Talk about a bargain.

Use Your Business to Promote Your Website

A web site has a certain cachet – it’s an indication that the store owners are sharp business people. And because the cost of building and operating a web site are so low, a web site is a low-cost, badge of prestige and you want as many people as possible to know you’re on-line.

Once your site is functional and all of the bugs have been worked out (pretty easy to do) it’s time to use your business to promote your web site, developing synergies that lead to sales.

First, make sure your web site URL (address) appears on all business stationery from letterhead to business cards and from invoices to adverts in local, traditional media. By telling people where to find more information about your business, your web site becomes an on-line billboard along that ‘Information Highway’. Customers who see your URL in a newspaper ad may choose to make a purchase on-line rather than drive clear across town or across state.

Design an on-line campaign to drive more people to your web site. Announce in your local newspaper advert that customers will receive a printable coupon for 15% off when they visit your web site. Of course, while they’re on-line visiting your site, entice them to make an on-line purchase, as well.

And don’t forget giveaways. T-shirts, bumper stickers, pens and other free stuff that display your web site’s URL will all generate more site traffic and, therefore, greater business efficiencies.

Explain to real-world customers that all transactions can take place on line or in person. Your web site should be a seamless extension of your actual business, enabling buyers to make purchases and payments, ask questions and even process returns. There’s plenty of software that will enable you to do this – free checkouts, free inventory managers, free shipping software – it’s all there making your job and your customers’ buying experiences easy.

Another reason to maintain a web site? Let’s say you run a local deli offering specials of the day. Your regulars will appreciate the ability to log on and see “what’s cookin’” today. Web sites are very easy to update, so use your site to keep customers up to date on daily specials, menu changes, new product lines and other helpful information. If your URL appears on all business-related paperwork, more and more people will find their way to your site. And, if they find useful information on the site, they’re more likely to visit your store one town over.

Selling Pizza in Zimbabwe?

A web site provides a world-wide presence so if you run a pizza place in Dayton, you won’t have much interest in orders from Zimbabwe – even if they want the super-deluxe special. How are you going to get it there in 30 minutes or less?

If you’re business is strictly local (it doesn’t have to be, by the way) you can use various search engine filters so that only people within a certain range will actually visit your web site, which will cut down on questions from Zimbabwe regarding the status of their order.

Localize your listings with Google and Yahoo so you’re reaching those customers who might actually visit your store or order something because they’ve been to the store before and know they can count on your quality and service.

However, don’t rule out expanding your little enterprise globally. Let’s say you run a small town hardware store. Most of your business comes from local residents looking to buy a wheelbarrow or a hammer. That doesn’t mean that you can’t ship a hammer to Zimbabwe. In fact, that’s one of the coolest things about having a web site.

One web user was looking for those plastic cases used to protect baseball cards. They’re called “screw downs” in case you didn’t know. So, instead of driving from one sports memorabilia store to the next, the buyer Goggled “screw downs” and found just what he was looking for eight states away. The buyer never would have even heard of Ed’s Sports Collectibles, or made the purchase, if old Ed hadn’t built a web site.

So, a web site can save time by automating routine tasks – everything from processing sales to answering FAQs. This frees up your time to devote to in-store customer care.

Next, you can build marketing and promotion synergies between your brick-and-mortar and your virtual on-line store, using one to promote the other.

Finally, you can do all of this for very little money. You don’t need a big, fancy expensive web site design firm and the cost of hosting a feature-rich web site are low – often less than $7.00 a month.

Now the question is – what are you waiting for? Promote your business and your products around the corner and around the world by building synergies between real and virtual worlds. You’ll be amazed at the jump in sales and just how easy it is to do.

Selecting Keywords: Beating the Competition

 

   Scope out the webmaster sites and industry hubs and you’ll find a lot of content  on the importance of keyword selection. Okay, assuming you know nothing about  keyword selection, let’s start at the beginning.

What Are Keywords?

They’re the words entered by search engine users looking for specific information on a topic, service or product. For example, if you were looking to buy a digital camera online you’d most likely go to Google, Yahoo, Ask or any number of other search engines, type ‘digital cameras’ into the search box and receive the results on the search engine results pages or SERPs.

Keywords are also used by search engines to classify your site according to top secret, highly-classified keyword taxonomies. A taxonomy is simply a sorting system. For example, all living things are sorted by kingdom, phylum, genus, species, etc. Same with keywords. If, as a site owner, you selected ‘digital cameras’ as one of your site’s keywords and included this phrase in your site’s keyword tag, a search engine spider, after making a few checks of the actual text of your site, would classify, or index, your site as one that sold digital cameras. So when search engine users enter ‘digital cameras’ as a search query, your site will show up on the SERPs. Somewhere.

How to Beat the Competition Using Lower-Ranked Keywords
So here’s the thing. If you sell digital cameras (since that’s what we’re using as our example) you’d naturally choose ‘digital cameras’ as a keyword, right? It’s a natural. Problem is, every other online electronics outlet that sells digital cameras will use those same keywords: ‘digital cameras’. And what does this mean to you?

When a search engine user queries ‘digital cameras’ on Google, your site may well end up on page 1320 of Google’s SERPs. And when was the last time you searched through 1320 SERPs looking for anything! In essence, using the keywords ‘digital cameras’ makes you all but invisible to search engine users, i.e., you won’t see any organic (naturally generarted) search-engine-driven site traffic.

But what if your keyword list was comprised of lesser-used keywords and phrases? Well, for one thing you’d still see fewer organic visitors because you’re using lesser employed keywords. However, search engine users often don’t go with the number one or two keyword. Sometimes they go with out-of-left-field keywords based on language differences, education level, current slang and a host of other factors.

As a site owner, you can easily find the most popular keywords for your products or services. You can take them directly from the top ranked sites by viewing the metadata of leading websites using Internet Explorer’s source view, so there are no secrets.

You can also find pricey keyword generators and OSS (open source software, aka FREE) keyword generators to compile lists of the keywords used most frequently on Google (or Ask or Yahoo) within the past seven days. The information is current and accurate.

However, using the most popular keywords isn’t going to do much in generating organic results. For example, on the day of this writing, here are the number of hits generated by Google using variations of the digital camera theme.

Google Hits By Keyword or Phrase

digital cameras = 87,200,000 hits

digital photography = 118,000,000

digital photography equipment = 39,500,000

digital photography cameras = 55,000,000

cheap digital cameras = 21,900,000

really cheap digital cameras = 10,100,000

digital camera prices catalog = 1,750,000

really cheap digital camera catalog = 876,000

‘Digital photography’, as a keyword phrase, generates 118 million hits! Where’s your site in that dog pile? On the other hand, the keyword phrase ‘really cheap digital camera catalog’ generates less than 1 million hits (876K on this day). Get the point?

Sure, a whole lot fewer search engine users will enter ‘really cheap digital camera catalog’ than just plain old ‘digital cameras’ but the dog pile is a whole lot smaller, too.

Just look at the keyword phrases above. The difference between the keyword phrases ‘digital photography’ and ‘digital photography equipment’ is 78,500,000 search engine hits. You’ve just eliminated 78 million competitors simply by adding the word ‘equipment’ to your keyword phrase list.

But smart keyword selection doesn’t end there.

Google AdWords – Saving Money Is Easy
Site owners who use AdWords bid on Google keywords and phrases based on the popularity of those words and phrases. So, you, the site owner, might pay 75 cents per click-through for top-most placement on the AdWords stack found on SERP #1 generated when the search engine user queries ‘digital photography’. (Actually, it’ll probably be more!) However, if you bid on ‘digital photography equipment’, the less popular keyword phrase, you might only have to pay 25 or 30 cents per click. And since you only pay by the click (in other words no click no pay) this is a great way to stretch your marketing dollars. Bid on less popular keywords and phrases (even misspelled keyword phrases, e.g. digital photography quipment; note the missing ‘e’ in equipment) and you’ll stretch those promo dollars to the max, even if it takes longer for enough search engine users to enter your selected keywords.

All Keywords Are Not Created Equal
Thankfully.

You can cut the competition by 90% simply by selecting less popular keywords. Using the most popular words and phrases puts you in head-to-head competition with the most popular competitor sites. Opting for less frequently-used keywords cuts the competition down to size and saves you PPC costs.

So, don’t go with the top ranked keywords if you’re not a top-ranked site. Build organic search engine results through the use of lesser-used keywords. In the web wars for commercial supremacy, less really is more.

10 Words and Phrases That Have to Go

Like most web copywriters I spend more time in the 2-D world than in the 3-D world, aka The Matrix. So I see a ton of horrible (and I mean horrible) writing posted on big and small websites. 

Now, I’m not a member of the grammar police and chills don’t run down my spine when a sentence ends with a preposition. But, folks, there are some words and phrases that are like fingernails on a blackboard.

So, my top 10 copywriters’ crutches that should never, ever be used again.

10. FOR FREE!!!! It’s not the word. There are two problems. First is the use of the word ‘FOR’. It’s not FOR FREE. It’s just FREE!!! The second problem is the formatting. Copywriters generate enthusiasm through the use of exclamation points – the more the better!!!!!!!! (Do you feel more excited?)

9. Absolutely Free. A variation on the above. It’s either free or it’s not. Absolutely free is akin to ‘somewhat pregnant’. You either are or you’re not.

8. As we speak. This annoying phrase began to pick up steam with mainstream media during ’07 and now is in common usage. Couldn’t you just say ‘now’.

7. Leading edge and variants: cutting edge, bleeding edge, ahead of the curve, et al. Come on, everything can’t be leading edge.

6. Amazing, which can be tied to any number of words: Amazing Product, Amazing Results, Amazing, SECRET Formula. Ummm, I don’t care how good it is, hand cream is NOT amazing. World peace would be amazing.

5. Discover, which is grossly overused by web writers because it sounds better than ‘learn’. What would you rather do? Learn the Secrets of Investing Success or Discover the Secrets of Investing Success. Discover has the whiff of adventure.

4. Best Business Practices. This utterly meaningless phrase appears on a lot of coaching and consultant websites. What the hell are best business practices? Same for ‘Reputation Management’, ‘C-Level’ and ‘outside the box’. Biz babble.

3. Completely Unique. Please see #9 above. It’s either unique or it’s not. This one is everywhere and it’s usually FOR FREE!!!!!

2. “Who Else Wants To Make A Million Bucks Before Supper!!!!! The bane of every copywriter’s existence – the long form, Dan Kennedy sales letter. Page after page of endless hype, changing type fonts and “testimonials” from Delores M., Los Angeles. Yeah, try to track down Delores to verify the veracity of her endorsement. Good luck, suckers.

 

And finally, the absolute must-delete phrase is: 

1. At this point in time. It’s either “at this point” or “at this time.” Redundantly redundant and intended to, somehow convey importance. All it conveys to me is smiles at some other hack using this brain-piercing, ear-poking phrase.