Subscribers: Pay A Fee or Get It Free

Why pay when visitors can get it free?

A lot of new website owners add subscriber revenues to their calculations when figuring their break-even date and potential for profit. Not a good idea. Subscriber sites are fast disappearing from the webscape and for good reason. Why pay when you can get it for free?

As a site owner with expertise for which others would pay to read, it’s hard not to think about subscription revenue but the plain fact is, online subscriptions have never really taken off the way we all thought they would. The New York Times went the subscription route with its Times Select but it wasn’t generating enough revenue to justify itself, so the critical features of the NYTs are now available free online.

Even Rupert Murdoch, the much-maligned media mogul, who just bought control of the Wall Street Journal is planning to give away fresh content on the WSJ website. Every day. And that’s one mogul who knows how to make money through advertising!

What happened?
Does anyone remember 2002? Seems so long ago. 2002 is antediluvian in web years. That was a long time ago. But back then, the web had grown substantially with the advent of the search engine in 1994 (along with numerous, subsequent refinements to search engine technology), and media outlets, big and small, saw dollar signs – a whole new revenue stream.

However, in 2002, in the wake of the dot.bomb debacle, online ad revenues took a major nose dive that digital marketers are still trying to overcome. The online subscription revenue model never really took off and, today, even the big players are leaving the field.

The reasons are pretty obvious. First, the web provides so much content from so many varied sources, you don’t have to pay a subscription for the latest in gold futures. Some site is giving it away. Second, add to this the development of RSS technology – the ability of individual web users to gather news and other content of interest with 100% customization, and it becomes pretty obvious why subscriber sites aren’t doing so well.

There are other reasons people give for staying clear of subscriber sites. They’ve been scammed before by another e-book download with nothing to say. They don’t want to give you their credit card number. You use a high-pressure sales approach making untested claims, predictions and guarantees. They figure you’ll sell their contact information and they’ll be bombarded with spam. An online subscription is a tough sell, so what’s the small, self-published guru to do about that $49-a-year online newsletter that subscribers delete without opening after a week or two?

What to do?
Change your revenue model. Change your website. Change your bottom line for the better.

It starts by changing your view of site content. Owners of subscriber-based websites depend on readers’ “need to know” – whether it’s a professional financial advisory, a “top secret” stock report, or the latest news on what’s happening in China’s shoe industry – somebody needs that information. And, if this information proves useful, subscribers will stick with you.

Useful information is information that works to the benefit of the reader. It could be a self-help website with a monthly affirmation newsletter, or a pet owner site that sends you weekly tips to keep your kitty happy and healthy. If the content is actually useful a subscriber site might survive – until some other visionary comes along and starts giving away the information you’re selling.

Change your view of content. Don’t think of content as something to be sold. Give it away. Use it to entice readers to visit your site often. Daily, perhaps. Now, no doubt, there are a lot of entrepreneurs shaking their heads as they read this. These are people who have spent years learning their industry, a new system to win at poker or how to use hedge funds to fast-track your retirement years. They have knowledge.

However, others have that knowledge, too. And if web users can find that information free, they sure enough aren’t going to pay you for the same thing. So, instead of thinking of content as something to sell, think of it as bait to attract regular readers and improve links popularity.

So how do I make money with this new revenue model of which you speak?
Indeed, web-based ad revenues did decrease for a short time in ’02. But since then, there’s been a marked increase in revenue growth, closing in on $2 billion in ’07 and projected to exceed $11 billion in just five years. The web has become one of the most potent marketing tools available to advertisers.

You can pick up some of that ad revenue using the content you once sold to draw in the traffic and keep your PR high, with ad revenues to match. You can also develop affiliate partnerships with companies that want to reach your target market.

Here’s how the numbers break out. In the summer of ’06, survey respondents were asked if they would rather receive free content with advertising or paid content with no advertising. More than 70% of those surveyed opted for free with advertising. And that’s why you see ads for Coke before a music video download on AOL. AOL is giving away the content and making its money on that 15 second Coke ad. Even so, 78% of Millenials (ages 13 – 24) found web ads more intrusive. Clearly, they want the content free – free of cost and free of advertising.

e-Marketer analyst, Lisa Phillips, recently stated, “Advertisers pay up to three times more to reach print readers than online users. They’re not convinced online readers browse a news web site the way they believe print readers still browse through an entire section of a newspaper.”

Excellent point and one that clearly demonstrates why print media is so heavy on advertising and light on content. All you have to do is check today’s newspaper if you want proof.

Time for a change
If you have a successful, subscriber site – congratulations. You must have something very interesting or useful to say to your subscribers. However, if you’ve seen your subscriber list dwindle and re-ups shrink, it’s time to change your business model and use that subscriber content as the lure.

Use the online ad revenues as your reward.

Accessibility: It’s What A Web Site Is All About

KEEP IT SIMPLE TO GET THE MDA

Accessibility, when discussing web sites, includes a number of factors: easy navigation, understandable site text, no dead ends requiring a browser back click to escape (lots of users don’t even know browsers HAVE a back click).

Let’s start with the bottom line- yours: the easier it is for a site visitor to perform the most desired action (MDA), the more times that MDA will be performed.

Let’s Start With Navigation
Whether you go with a navigation bar at the top of the screen or a menu list in the first column far left, your navigation must be:

• simple
• unambiguous
• truthful
• always available
• always in the same location

Avoid numerous tabs, drop-down or flyout menus. Keep it simple. If visitors are faced with too many choices too soon on arriving at the site, chances are they’ll bounce.

Keep the navigation unambiguous. It’s routine to have a “Contact Us” page on a web site. If you label the contact link “Company Authority,” visitors are going to be totally confused. And again, bounce.

Truthful is just what it says. If the link says “Product Descriptions,” don’t make the visitor read through another landing page of sell copy. Deliver what the link says and go directly to the products.

Always available is an aspect of keeping visitors on site longer, and the longer they stick around, the more likely they are to perform the MDA. So, the navigation bar or menu should be available from every page so the visitor can surf at will, unencumbered by what YOU think the visitor wants to know.

Finally, keep the nav tabs in the same place. Don’t move them from bar to menu and back to bar. The last thing you want is a visitor trying to figure out how to return to the contact page to make contact.

Keep it simple. The fewer clicks required to get the visitor to perform the MDA, the better. So, go through the process and eliminate every unnecessary side road, dead end and yet another landing page.

Accessible Content
If your client site is for a professional medical dispenser, you can assume that the visitors have some knowledge of the subject, i.e. you don’t have to start from square one. But you still have to stay on target pointing out the benefits of buying the client’s medical products.

On the other hand, if you’re writing text for a hearing aid retail outlet, accessible text is understandable by the reader. So first, toss the thesaurus. Find the simplest, shortest way to say what needs to be said about products and services.

Be helpful and supportive to the new visitor. Make things simple to find, simple to learn and simple to bookmark. Returning visitors are gold. Eventually they buy something so earning a bookmark is a very good thing.

Skip the hype. Educate the visitor using simple terms, no jargon and listing benefits rather than features. This is the stuff site visitors want to know.

Finally, lay out the text so it can be scanned rather than read. No big, long paragraphs. Visitors scan from upper left to lower right so put your most important info upper left on the screen.

The easier it is to buy something, opt-in for a newsletter, or to complete a form, the more often those MDAs are performed. So make it as simple as possible (why do you think Amazon offers a one-click checkout? How easy can it be?).

Accessibility benefits both site owner and site visitor – a win-win. Also a no brainer.

Need to make your site more accessible? Dropme a line and give me a call. Let’s have a look at what ya got. Webwordslinger

Content Syndication: Get Linked In

Get Linked In

Do a little Google research and you’ll quickly discover that there are a million e-books, seminars and webinars about building links to your site. If your site isn’t plugged into the grid – a stand-alone – you’re all but ignored by search engines because your site has no context. Search engine spiders can’t determine your site’s taxonomy – the categorization of the site into a class or group based on the site’s topicality.

Search engines look for links to and from your site. If you have a lot of reciprocal links (link exchanges), you score some points but you’re not knocking ‘em dead. Spiders know a link exchange when they encounter one so a reciprocal link has less value than a non-reciprocal link – an in-bound link without an outbound link connecting back.

The Value of the Non-Reciprocal Site Link
Spiders crawl a site and assess what they find based on top-secret formulae called algorithms. These algorithms are complex weightings of various site components. So, for example, content that changes often (green content) is a plus built into the search engine algorithm. Thus, a site that provides fresh, informational content scores higher than one that’s as stale as last week’s doughnuts. Spam – useless gibberish created just to attract search engines – loses you points in the SEO Sweepstakes, too.

Now, there are plenty of search engine optimization (SEO) pros willing to take your money to show you how to improve or optimize your site so that it moves up in the search engine rankings. Less face it, if your site is entombed on page 68 of Google’s SERPs you won’t generate much organic (search engine driven) traffic.

One thing that spiders look for in assessing the quality or usefulness of a site is the number of non-reciprocal links connected to that site. Why? Because it’s an indicator of quality and utility. That’s why other site owners are recommending that their site visitors click off and go to your site. Quite a feather in your cap, eh? Collect enough non-reciprocal links and search engines may come to “see” you as an authority site. This coveted designation moves you right to the top of search engine results pages.

Bottom line: spiders use links as a measurement in site assessment. The more quality non-reciprocal, inbound links there are, the higher the site ranks (page rank or PR).

Content Creates Links
Good, fresh content is a highly-prized commodity on the world wide web because search engine spiders like to see up-to-date, relevant information for their users. Spiders take snapshots of each website they visit. It’s called the cache view on SERPs. When a spider crawls a site, it compares the cache with the current content. If nothing has changed, your content will ultimately be considered stale and, as a result, you’ll fall in the SERPs.

Every site needs new content and one way they get it is through article syndication.

Web Article Syndication
If you’re an expert on the subject of your web site, you can develop non-reciprocal in-bound links through article syndication. It’s perhaps the least expensive, most effective means of improving your site’s search engine ranking.

There are sites like goarticles.com and ezine.com that syndicate content within a wide variety of categories. This content (articles) is posted by the author and is free for the taking by any web site for display.

The way you benefit? Part of the deal is that any site that uses your article must provide a link back to your site. At the end of an article on antique watches you’ll see an author’s box that says something like:

Author John Smith is an authority on antique watches and offers free
appraisals at johnsmithantiques.com

That’s a non-reciprocal link which is given more value than a simple link exchange.

The Benefits of Web Content Syndication
The most obvious benefit, from the SEO perspective, is that every site that picks up John Smith’s antique watch article must provide a non-reciprocal, in-bound link to Mr. Smith’s website. So, if Smith’s article is picked up and used by a couple of dozen web sites, he’ll end up with a number of inbound links from a single article.

Now, if Smith then writes an article on antique sideboards, posts it on goarticles.com or some other content syndicator and gets picked up by more sites, the number of non-reciprocal inbound links continues to grow.

Onceagain, these inbound links are considered more valuable by search engine spiders than plain link exchanges. The fact that a site has linked to you without a reciprocal link is an indicator that your site is worth visiting, at least according to the referring site owner. In addition, you’re becoming a recognized authority on the topic pf your site. A two-fer!

Some Precautions
Perhaps the most important precaution is to limit the number of sites that post one of your articles. One thing spiders don’t like is duplicate content so if your article currently appears on 20 different sites, you’ll get credit for the in-bound links but the value of those links will be diminished because of that duplicate content. It’s all over the web!

Make sure you track the sites that are picking up your articles. Just Google your name or the title of the article to see what pops up. Visit each site to make sure that the promised link back to your site is there. Also make sure that your content isn’t being used for illegal or unscrupulous purposes. You write a piece on options investing and all of a sudden it’s being used as a “testimonial” by some sleazy scam artists selling options contracts to little old ladies. You have the right to request the removal of your article and most sites will comply. If they don’t, notify the syndicator who may deny additional content to the offending site.

What If I Can’t Write?
This is one links-building strategy that works. There’s enough cyber world evidence to prove that. However, if you can’t string words together to create a useful, informational article, find someone who can.

Your spouse, neighbor, even your kid might have a hidden writer just waiting for the chance to blossom. Or, you can find SEO copywriters on sites like guru.com and elance.com. Some of these professional writers (be careful who you choose) know how to craft an article that’ll get picked up by lots of sites that are topically related to your site. Keep track of how many sites run the piece at one time so you don’t overexpose it. You can find that information on the syndicator’s site.

Finally, to amortize your costs in money and/or time, re-use articles. After you’ve removed a piece from the syndication list, wait 12 months and repost it. You’ll pick up a bunch of new sites willing to publish the piece and you’ll have a bunch of new, non-reciprocal, inbound links that’ll make your site shine in the eyes of search engine spiders.

The Death of Search Engine Optimization:10 SEM Hot Tips

 

R.I.P. SEO

This is going to come as a shock to the ever-expanding commerce industry, but SEO is dead. It’s at least circling the drain. Yes, it’s heresy, I know, but so much of this sector of the economy is based on out-dated methodologies and myths. The reason? This whole world wide web thing is less than a generation old and a lot of great minds are finding new ways to use this resource.

Distance learning, great use of the web. Voice over Internet Protocol (VoIP) – ideal and a real money-saver. And yes, search engines that provide the road map and address of the sites we’re looking for. No, search engines won’t go away though they are in a state of flux, transitioning from directories to owners and developers of content (YouTube-Google, Yahoo-Microsoft, etc.) They’ll still be useful in directing users to relevant sites – the prime objective of a search engine – increasingly intuitive, more relevant SERPs.

But here’s the ‘but.’ You can max the optimization of your site, you can optimize for conversion ratio, page rank, links popularity, site monetization – lots of different ways to optimize a web site. However, the usual outcome of this SEO and SEM optimization is that the site moves up a few million places on the Google ladder, so now, instead of appearing on page 126 of the SERPs, the site is now parked on page 15. Do you drill down to page 15 when Googling?

No one does. If you aren’t on page one or two, your site’s a digital corpse. You aren’t going to get organic SERPs traffic because, even with all the optimization, your site is still buried. And you’re out an obscene amount of money optimizing your site for spiders. You want to know how picky these spiders are and how, the smallest thing can harm your site?

Webmaster blogs have been seeing threads from site owners concerned about keyword stuffing in headers. And this is a major subject! “Do I lose Google points if all the words in my headers are keywords?” This is the discussion. Don’t believe it? Here’s the thread:
http://blog.ezinearticles.com/2008/02/keyword-and-keyphrase-abuse-guidelines.html.

And there are lots more like it. Now, this isn’t an indictment of blogmaster Chris Knight, who runs one of the best webmaster blogs online. Instead, it’s an indication of the level of arcane gobble-de-gook SEO aficionados use to improve site performance. Keyword stuffing in headers? Why aren’t we focusing on more important matters like links popularity, PPC ads, syndicated content, directory submission, site map submission and other topics that, in this day and age, are more critical to site success than the keyword density of your site’s headers and here’s why: (Shocker alert)

If you’re a small site, a visitor is much more likely to find you through a link from another site or a directory or a blog post than through SERPs.

Nota bene: This does NOT apply to sites that appear at the top of the search engine heap organically. If you’re number three below the sponsored links, don’t fix it if it ain’t broke, but treat it like a house of cards. You could be “riding high in April, shot down in May,” with creds to Frank Sinatra. And not change one thing about your site. Nothing.

The algorithm geeks at Google, Yahoo and Inktomi are constantly tweaking their formulae to deliver better results to users. (Google is also a content provider now, as well as “just” a search engine – the search engine.)

So what’s the point again: you can optimize ‘til the cows come home and still not see organic search results. That means the importance of site connectivity, authority, stickiness and other SEM factors increase significantly in value as SEO decreases in value. If your site doesn’t deliver organic results, what else are you going to do but market the heck out of your site?

The Ascension of SEM
There’s a lot of confusion between SEO and search engine marketing, or SEM. The simplest and most important distinction is that SEO strategies are designed to appeal to search engine bots. SEM is designed to draw in visitors and convert them to buyers and, ultimately, repeat buyers – your road to commercial success.

SEO = mindless, letter string gobbling spiders

SEM = motivated human beings interested in making a purchase regardless of how they found your site.

Search engine marketing has become more significant as the importance of SEO has declined. And the trend is bound to continue. There are like a gazillion sites and more competition coming at you every day.

SEM Suggestions
Okay, so how do you do this? Here’s a good starting point. Actually, 10 starting points.

1. Blog other sites with intelligent, insightful, thought-provoking posts. Be sure to sign you name in full (no chipnerd521) and a link to your web site. This is a pretty potent synergy because it places your site within reach of someone you just impressed with your insightful post. Note of warning: DO NOT SPAM BLOGS. Blogmasters don’t like it. Keep your post on target and don’t use the post to promote your services. Your post will be deleted ipso facto.

2. Do NOT use PPC. At least when you first start out. You don’t want to worry about click fraud, keywords, bids and tracking all those costs. Use PPC as a last resort, a one-last-throw-of-the-dice-thing, or when you’ve achieved some success and are looking for ways to expand site promotion.

3. Exchange content with other site owners whose sites are similar in topicality. This provides fresh, green content and a link. Gotta love those links.

4. Submit your URL to general and industry- or topic-specific directories. All are free except Yahoo which nicks you $299 a year for a listing in their directory, still well worth the price.

5. Syndicate content to build an expansive web of in-bound links. (There’s plenty of information in previous blog posts on content syndication.)

6. Establish the authority of your site. This takes time and is usually determined by the number of site owners who point their visitors to your site. That means good content, good advice, good prices and so forth.

7. Use social sites like FaceBook and MySpace. More and more businesses are using these social networking sites. Another word of caution: those who frequent these sites aren’t keen on commercials so keep your social space interesting.

8. Sign up to become an expert on Yahoo Answers. (BTW, Google Answers has been retired – a missed opportunity if you haven’t already sign up.

9. Volunteer to become an editor for the Open Directory Project, assuming you know something about your topic. If you aren’t an expert, or you’re new to the subject, track the posts at www.dmoz.org until you understand what’s going on.

10. Finally, post good, informational content on your site. You can use a blog to keep things simple and encourage visitors to contribute comments (free content, site owners). Blogs also build repeat traffic – repeat traffic that often turns in to sales.

So, today we mourn the passing of SEO as a key to site success. Indeed, we are all thankful for the guidance search engines provide in bringing us the most obscure information in under a second.

But as a tool you can rely on to grow your small, online business to success, SEO is dead. Spend your time and money getting hooked into the web community through links, links and more links.

That’s SEM in its purest form.

RSS: Keep Your Readers Fed

Keep your readers up to date with RSS

Feeds come in several formats – RSS (remote site syndication), XML, Atom and other links to news relevant to your viewership – the people who visit your site in search of the latest news.

 

 

Remote Site Syndication (RSS) Links

And there are plenty of great reasons to post and broadcast feeds:

 

• The software to collect feeds (aggregator), reader and broadcaster are free and free is always good.

• You’re the editor. You choose which feeds to gather, which feeds to display on your web site and which features you’ll broadcast, spreading the attraction of your site far across the web.

• Feeds can be delivered by way of a web portal site, via an RSS reader (free, and built into newer browsers so users don’t have to download a separate feed reader) and email. This means that your latest news feed can be accessed by anyone with a pulse.

• If your feeds are brilliantly constructed and professionally designed, you can create a subscriber list. Some feeds charge a small subscription fee. Others only want the visitor to opt in. Cool. You get the email address and the opt-in gets your daily thoughts on…on whatever.

• You can package your feeds to display on any digital communications device including cell phones, PDAs, laptops, desk tops – you can broadcast your words and podcast your podcasts any time, anywhere. That puts you in control.

Whether you’re a site owner or web surfer, RSS feeds enable you to gather information of interest one time for display on your site, or for your own education. These icons indicate a site, a section
of a site, a blog, podcast or other digitally-formatted data that can be
broadcast by you (just add the icon to the piece so other RSS
gatherers know its useable).

Who Benefits from Feeds?
Everyone, once you have the software set up and configured. Here’s how the site players all gain from your feeds.

You gain by eliminating the need for a publisher – an entity willing to put your words out there. The traditional publishing model, popular since Johan Guttenburg created moveable type, is dead. You don’t have to submit your article to 20 periodicals and suffer through those rejection notices.

You don’t have to truck your treatise on hyperspace travel from one publisher to another and you certainly don’t need an agent. (Talk about a dying profession!). You decide what gets published and what doesn’t. Writers will quickly start coming to you to see if you’ll carry their latest blog post and syndicate through your feed.

You gain again. Once you start broadcasting your own content, you start to build a following. Readers like what you write. Podders like what you say. Broadcasting your own RSS feeds makes you an instant authority – especially if what your writing is accurate and on topic.

Your visitors gain. They gain time, they become more productive and best of all, they come back everyday to see what’s new in your site’s newsroom. This kind of site stickiness is invaluable. Instead of searching 10 or 12 sites for the latest in stock analysis, a trader can simply log on to your financial news section and discover dozens of feeds from around the world.

Yes, this cuts down on web ambling, but when you need it fast, RSS delivers it like yesterday. Your visitors can amble about when there’s time. Speed and conveneince – that’s what RSS feeders want.

Advertisers gain. Advertising your message via feed simplifies distribution of the message and eleiminates many of the challenegs of traditional online marketing channels. Advertisers that use feeds don’t have to sneak past spam filters (everyone’s got one), they don’t have to worry about delayed distribution, especially critical when the item or sevice is time-sensitive.

Search engine page rank is no longer a concern. Used to be the higher the PR, the more the site owner could charge for advertising space on his or her website. With advertising delivered via feed, you get the same exposure to the same demographic – free.

So Who Uses RSS Feeds?
The better question is who doesn’t? Virtually every 24-hour news channel – CNN, MSNBC and Fox all broadcast by way of a feed. This allows viewers to get the latest news while riding home on the bus.

Other feed broadcasters include USATODAY.com, CNET.com, Yahoo and Google. Visit Google News for everything from the latest American Idol losers to the weather out where the folks live. And what’s great is you pick the news you want to read or hear in whatever order you choose.

How Do I Broadcast My Feeds?
First, it helps to have something to say or see. Otherwise, no one is going to pick you up except your mom – and chances are she won’t understand what you’ve done!

It doesn’t matter the format – HTML web site, audio and/or video content (pod and webcasts), a blog and even pictures of the newest member of the family. Whatever the format, you can create a feed and send it to the world or just the family.

There are lots of free blogging software available. Basic feedware is free. If you want to soup up the looks of your feeds, you can purchase feed software at reasonable prices – especially when compared to your ROI on the software.

Some of the more popular publishing tools include Blogger, TypePad and WordPress. These software packs publish your feed automatically. Simply type in your words of wisdom, click the “SEND” button and you’ve just gone global.

Another way to get your ideas out there for the world to share is through non-blogging social sites like Flickr and FaceBook. These social sharing sites are adding RSS technology to enable their members to broadcast anything – from their latest tune, rant, screed, picture or lesson. There are also tools to convert older, traditional content to make it feed-worthy. That’s good if you have a substantial site archive loaded with good information that just happens to be in a .wps format.

Does This Mean the End of Search Engines?
The fact is, feeds won’t eliminate the need for search engines but it will change the purpose of Google, Yahoo and Inktomi. Right now, in the early stages of RSS aggregation and broadcast, most web users still rely on search engines to find what they’re looking for. But that’s going to change thanks to RSS feeds.

Here’s why. RSS is totally interdependent of search engine rankings. Many RSS users are setting aside their browsers to use feed readers to deliver all the news of interest to that site visitor. So, instead of the web surfer searching high and low for the latest in hobby news, in 30 minutes that same, one-time Google-user can collect RSS feeds on topics of interest and skip using a browser altogether.

This may explain why Google is doing double-time to, not only be the web’s address book, but a major content provider, as well. It could also explain the $1.8 billion price tag for YouTube. Google is a cash machine but now it needs content to keep up with RSS technology.

So, if you don’t bring the news to your site visitors, they may or may not be back. And, if you don’t broadcast your own feeds, you’re missing the best marketing opportunity since AdWords.

Go RSS. Become your own publisher, make your site convenient for repeat visitors and stop worrying about your site’s PR. With RSS, page rank has no value any longer. Simply broadcast your advert and your done.

So, no matter how you use this interactive technology – as a reader or broadcaster, RSS is changing the face of the web. And, if your site isn’t in the RSS race, that site will out of business before you reach the finish line.

Follow the Money Trail to Turn a Web Site Profit

FOLLOW THE MONEY TRAIL

If you own a website, you own much more than some sell pages and a check-out. You own digital content in the form of articles, news forums, graphics, pictures, your logo – virtually every piece of your web site is digitized and programmed for display on a variety of browsers, from IE to Chrome.

You paid a lot of money for those digital assets but are they paying you back? Are you seeing a nice return on your marketing development dollars? Probably not, but given time…

Digital Advertising
Tom Wheeler, managing Director at Core Capital Partners, recently forecast that by the year 2011, digital, mobile advertising will hit $14.4 billion dollars. Currently. $1.5 billion is being spent on advertising via mobile computers, PDAs, cell phones, iPods, iPhones – and the list of gadgets just keeps on growing.

So, if your site marketing plan is limited to traditional promotional activities, i.e. PPC, paid links, hosted content and other marketing tactics that worked well last year, chances are you won’t be in business next year.

The Changing Paradigm
Paradigm is an odious word. People toss it around without a clue what it means. It’s one of those buzzwords that every SEO and CEO throws around like verbal confetti. But in the case of digital advertising, we have actually found a legitimate use for the words “changing paradigm.”

A paradigm is nothing more than an “outstandingly clear example,” what, in the day, was called an archetype. So you start researching how digital advertising is going to change things for web-based businesses and you keep running into “changing paradigm,” which doesn’t mean anything more than a changing example. Now, indeed, if we’re spending 1.4 billion on digital advertising today and the projected figure just a few years hence is $14.4, there is clearly something afoot. But it ain’t no paradigm.

The content will be the same. The messages won’t change and the human emotional buttons will still be there. In fact, the only thing that’ll change is the way this content is delivered to the listener or viewer.

Digital Content is Digital Content.
Once a document, a song, a picture or an image of the accountant’s butt is digitized on the copier at the office party, it can be used in lots of ways – ways that you can use to expand your site’s reach (except the accountant butt image. Toss it, PLEASE!) Even more importantly, you can reach that sweet, care-free-money-in-the-pocket-demographic of 15-25 year olds who have lots discretionary income and a cell or PDA.

If your future advertising is land-locked (as in you don’t plan on using digitized content for other promotional uses), you might as well be working in Mesopotamia with a mud table and a stylus. You are sooooo four millennia ago.

Once digitized, content can be quickly, easily and inexpensively adapted to other formats that are picked up by other communications devices. For example, let’s say you put together a weekly podcast for the illumination of your audience. If that podcast is only available on your website, do you have any idea how many opportunities you’re missing?

That same podcast can be formatted to XML scripting and sent via RSS feed to thousands, millions of sites. Or, it could be reformatted for pick up by cell or PDA. This way, even if your number one fan is on the bus, he can still hear your podcast through his cell – if you’re set up to do that. Even hearing aid technology has gone wireless, enabling those with hearing loss to take advantage of all these digital goings-on.

With ad revenues from traditional media dropping (thanks to the inventor of the remote control and the fine art of channel surfing, among other reasons), advertisers are scrambling to find new ways to keep the product or service in front of the buying public. You can’t see a movie without strategic product placement. The main character is eating Fruit Loops for a reason. Kellogg’s paid for that product placement.

What other avenues are growing – fast, especially for smaller online businesses? Cell phone downloads are coming on strong. You often get a 15-second ad for acne cream before your actually content appears on screen. Just cost a few pennies, but you saw it. And the more you see it the more likely you are to buy it.

Spreading Content Development Costs
Good copywriters don’t come cheap. And the ones who also understand SEM can be downright expensive. So, if you’ve paid pesos grandé for content development, you want to use that content in as many ways as you can. It’s an asset, but if it’s parked on your website and not making the digital rounds, you’ve paid more than you have to for a single piece of site text.

Use that expensive (but beautifully written) copy, your own song, your own pictures – whatever digital content you have to create a more expansive presence on the web. It won’t cost you more in development costs and, at least at this time, the costs of digital advertising outlets aren’t enough to break the bank – even if you’re fishing your marketing budget from between the car seats, i.e. it’s cost effective.

So amortize your content development costs and prepare yourself for a 10-fold increase in digital ad revenues. Do you want a piece of that pie?

Start now to stay ahead of the curve.

How to Stage a Webinar: Ah, Show Biz

 

If you can go on-line, you can stage a webinar

Webinars have grown increasingly popular in the era of Web 2.0. They’re interactive, easy to set up and deliver a lot of advantages to the webinar host. And a lot of revenue if you’re good at it.

 

Webinars versus Webcasts
Webcasts are one-way communication. You, the site owner, post a digital video (DV) on your web site or upload it to YouTube and other social sites. You talk. The viewer listens. And unless you have a compelling way about you, watching a webcast is like watching grass grow.

Today, people don’t want online passivity. They don’t want to sit there. They want to interact. Interact with each other via facebook.com, myspace.com and other sites that rely on the user-generated content of those laying claim to a few pixels, and interact with experts who actually have something worthwhile to say.

Webinars are totally interactive. They’re scheduled to start at a specific time, they’re hosted by an expert and “attendees” from around the world interact with the webinar host and with each other.

Webinars are interesting because of this interactivity. As a participant, you’re free to ask the expert questions, ask for clarifications or expansion on a specific topic. You can learn a lot from these on-line classes.

Selling CEUs
They’re called continuing education units or CEUs, and lots of professions require their members to obtain a certain number of CEUs each year – every profession from private investigators in Texas to hearing aid dispensers in Maine. Hundreds of thousands of pros need CEUs. They can get them by attending classes at the local community college or professional association, by writing papers and they can earn CEUs by attending online webinars.

Starting to see the potential here? If you’re an expert in a field that requires members to continue their educations, you have a captive audience. And attending an online seminar is a lot easier than attending classes every Monday night for 16 weeks.

Certain standards have to be met to qualify for CEU recognition. The teacher has to be a professional, the course subject has to be (in some way) relevant to the professionals’ work and the seminars must actually teach, i.e. have an established syllabus or course of study. The standards are high, as they should be, so to qualify for a CEU accredited webinar, you better know what you’re talking about or zippo CEU-seekers are going to sign up.

How To Stage a Webinar Technically
There are two ways to do this thing.

First, if you’re planning on doing a webinar a week and adding to the list of classes and topics available, you’re best off buying webinar software. Here’s a link to some Q & A on what to look for in this system-based software.

However, before you fly off to the Software Shack to pick up a webinar program, try one of the hundreds of online services that specialize in the staging of webinars. These companies provide the software and some hand holding. They aren’t too pricey, either, given the competitive nature of the market. Heck, even Big Blue (IBM) offers on-line conferencing services and that’s all a webinar is – an online conference with nice pictures.

Marketing Your Webinars
If you’re CEU accredited, use Google AdWords to promote your upcoming event. Allow a six-week time window from the date you start promotion until the actual date of the webinar itself. Then, do a little viral marketing.

Respond to blog posts relevant to your upcoming event and mention date, time, URL and cost, if any. Let’s talk about that for a minute.

When you first start staging webinars, no one knows you from Adam. You’re an unknown quantity, yet to prove you’re worth $29.95 to sign up to hear your words of wisdom. So, to start building an audience and establishing credentials as a quality educational or instructional site, offer your first few webinars free. Hey, you can become a star pretty quick if you aren’t a cold fish. And people will pay for righteous information presented in a professional manner.

The exception, here, is CEU-accredited webinars. These demand a certain production standard, knowledge standard and broadcast standard. These webinars may require a cash outlay to the conferencing company, a graphic designer and techie if you think a USB port is where U.S Boats dock. So, you can charge by the CEU. Some webinars are worth 1 CEU. Another can be worth 3 CEUs depending on the credibility of the webinar producer, length and scope of the content.

If the budget can stand it, pay for links from related sites. If there’s an industry association, send its PR department a press release announcing time and place for the webinar, and be sure to include your professional biography and credentials for hosting this gab fest.

Also, if you’re doing webinars regularly, get listed in webinar directories (Google it. There are lots of them.) If you know your stuff and you’re not a stiff – you can have fun interacting with others – then you’ll quickly see the popularity of and attendance at your webinars increase.

Putting Together a Webinar
The software comes from the conference provider. On screen, you’ll have the webinar administrator’s console showing activity of participants, handling emails from participants and tracking levels of participation.

Now, the easiest way to put together one of these online lessons is to buy a decent web cam, write out your key points and interact with participants via the email option. Or, to make connections even easier and quicker, provide a telephone contact that attendees can use to ask questions, make a point or contest a point.

As the webinar administrator, you move things along. Whatever you do, don’t write a paper and read it for an hour. I’m bored just typing about it. You need some sizzle, some visuals, some eye candy to create a professional and engaging webinar.

The easiest tool to develop webinar visuals is Microsoft PowerPoint. If you don’t have it on your system, you can download it from the Microsoft site. This is a totally screen-driven program that’s almost idiot-proof. (Prove me wrong, kids. Prove me wrong.) You type text where prompted to do so.

Add a dash of color or a photograph to give a boring bullet list a little pizzazz. Especially if we’re going to be parked on it for a while. Or, instead, reveal text in the bullet list on cue simply by going to the next Power Point slide in the deck. Without too much of a learning curve, you can put together a Power Point presentation.

Using your webinar administrator’s console, you can cut back and forth between the graphics in your Power Point deck and your talking head via a hi-res webcam. By switching between the two you accomplish a couple of important tasks: (1) you put a face to the voice and the knowledge and the humor and professionalism (at least wear a nice sweater); and (2) it maintains visual interest. An hour-long Power Point presentation is almost as bad as an hour-long talking head. Switch to create interest, especially when answering questions from the crowd.

During the Webinar
You should have a list of talking points and sub-points, not a speech. You should have an agenda. “Today I’m going to talk to you about liability insurance and the private investigator. Let’s begin with blah, blah, blah…”

Encourage discussion and stop often to ask for questions. In some cases, it may take a few minutes for a question to reach the moderator’s console if the email is routed via Zambia so go with the flow. “Oops, okay, we have an email from a dental associate in California regarding that last point.” Stay flexible and nimble. As the moderator you’ll be juggling a lot of balls.

You’ll be teaching, reading emailed questions, moderating group discussions, tracking viewer activities and trying to work in a little humor all at the same time.

You should know, throughout the webinar, where you are on your agenda list and expand or contract your discussion as necessary.

Encourage debate by posing provocative questions. Part of the appeal of these events is the ability to interact with one’s peers so provide that opportunity. Then, sit back and moderate, keeping the discourse on topic.

Testing
CEU webinars require that attendees take and pass a test so if your’s is a CEU-accredited webinar, you need to develop an online post-test administered after the webinar. To earn the CEU credits, each attendee must achieve a certain grade. Hey, for all you know they were watching TV as you were explaining the latest in forensic science so those meeting professional requirements should be tested, and they should pass.

If your webinar isn’t CEU-based, testing is up to you. Frankly, the people who have signed up already know their stuff so testing seems a bit inappropriate. However, to maintain interest, ask the “Question of the Second” or “Insurance Trivia” throughout the lesson. Using Power Point makes creating “test pages” easy and the conferencing software captures attendees scores and even delivers them individually to avoid embarrassment.

Amortize Production Costs
It could cost a few bucks to put together a professional webinar that has high production values, accurate, current information and a dash of entertainment value on the web (sorely missing, btw). And if you only host the webinar once (a spot webinar), those costs are all associated with the one-shot spot. Instead, schedule webinars daily or weekly. Each time you’re able to conduct a revenue-producing webinar, the initial production costs are further amortized. So, that one time production expense pays for itself over and over.

It’s not hard to do, and if you don’t have the time, talent or inclination there are plenty of freelancers who do this stuff every day so outsource all the heavy lifting and save yourself for Saturday mornings when you become the congenial host of “Process Server Weekly, the ONLY weekly webinar for professional process servers.”

Ahh, show biz.

User Reviews: Let Buyers Sell Your Goods and Services

 

User testimonials keep it real

Mom always said don’t accept candy from strangers, but what about advice? How reliable is it? Well, when it comes to product reviews, advice from previous buyers helps a lot – assuming the product (and services you provide) live up to expectations.

 

Amazon has been encouraging reviews from buyers for years and it’s apparently been working fine for them – even if the product is trashed, which it often is. But, consider what Amazon gets. Happier buyers (even if they grumble, they aren’t grumbling about Amazon, they’re trashing the product), fewer returns from buyers warned off one product over another, invaluable marketing data straight from buyers who bought the product and, the cherry on top – it’s user generated content, meaning it doesn’t cost anything to produce. That’s a big plus.

Stats and Facts
Site owners eat stats and facts for breakfast. We want that empirical proof that numbers provide so here are a few to catch your attention from the nice folks over at emarketer.com

Question: Do you use customer reviews before making a purchase?

Always: 22%
Most of the time: 43%
Some of the time: 24%
Occasionally: 9%
Never: 2%

Get that? 65% of online buyers use consumer-generated reviews in making a buying decision. That should get you to sit up and take notice. It’s some pretty powerful evidence that consumer reviews are useful in (1) making the right sale and (2) identifying products the buyer doesn’t want. Either way, as a site owner, you’re ahead – ahead on sales motivated by user reviews and ahead with fewer returns from dissatisfied consumers who bought a different product or brand based on customer reviews. Either way, you win.

How many reviews do you read before making a purchase?
Just 1% relied on a single review. It took two or three reviews for 28% of buyers to make a decision, four to seven reviews for 46% of buyers to make a buying decisions and eight to 15 reviews to convince exceedingly cautious buyers to make a purchase.

The number of reviews required to make a purchase is correlated to the price of the item. A buyer will purchase a $49 off-brand MP3 player after reading a single review but it’ll probably take five to 10 positive reviews to convince that same buyer to purchase his or her next car. The cost factor plays a big role.

Now, how do user reviews stack up against other promotional efforts. Quite well, according to emarketer. In fact, user reviews influence the buying decisions of a whopping 64% of online shoppers. That’s two-thirds of all buyers – all buying based on the reviews of previous buyers.

Compare that to other promos:

• Special offers and coupons: 61%

• Product and price comparison tools: 59%

• Consumer testimonials: 49% (these testimonials have lost any credibility since many are fabrications of some copywriter’s not-so-vivid imagination)

• Product videos: 44% (usually demonstrating the benefits of the product)

• RSS alerts: 39%

• Blogs and forums: 39%

• Questionnaires: 29%

Web Research
More and more web users turn to product reviews to find the perfect fit – but not all reviews are given equal credence. User reviews are believed by 55% of comparison shoppers. And, when skimming through consumer reviews, it’s easy to tell the psychopathic malcontent from the thoughtful reviewer who’s actually trying to help.

Comparison charts are another useful sales tool. 21% of online window shoppers use these list-formatted tools to compare apples to apples, features to features. This format is a terrific means of delivering a lot of useful information in a simple-to-evaluate format.

Expert reviews – the kind you often see in specialty periodicals – carry less weight than reviews written by actual buyers of a product. Why? The consumer-reviewer doesn’t have an axe to grind, making the opinion more reliable. A review by a professional may have an ulterior motive behind it – like the product manufacturer is a big advertiser, or the review is a cut-and-paste job from the manufacturer’s promotional literature.

The reason customer reviews work is they have validity. “I bought it and I love it,” when unsolicited, is as good as a recommendation from a friend. Same with “I bought it and it blew out every circuit in my house.” Now that’s a product you shy away from.

The Ethics of User Reviews
As a site owner, you have god-like powers. Post anything. It’s your site. But what about the ethicacy of user reviews? How do you handle this kind of input?

Consider the site owner who writes his or her own buyer reviews to move more junk out the door. After a while, this tactic is going to come back and bite you in your assets as more and more dissatisfied buyers return products, taking up more of your time and costing money.

And how do you handle the disgruntled buyer who slams one of your best selling products? Is it unethical to remove negative product posts? You bet it is. An occasional slam increases the credibility of all of those positive reviews. If every review sings the praises of the product, well, the reviews become less credible.

Also, if you receive numerous slams on a product or brand, consider dropping the item. Let the buyers tell you what they want – then give it to them.

The tools you use to promote products are often expensive and time consuming to create. A Google AdWords campaign can bust the bank in six months – and you have to write the little blocks of text.

User-generated product reviews have credibility and the nut jobs are easy to spot and ignore. So, give your buyers a place to tell you and other site visitors what they think about their purchases.

Then, watch sales increase as “friend” recommends to “friend.” It’s powerful promotion and, even better, it’s free.

The Power of On-Site Links

You can’t swing a comatose web head without running into the stalest advice in all of SEO. Get quality, inbound links to improve site ranking with search engines. Yawn! What else ya got?

'Slinger's Linking His Way to Success

 

 

Okay, inbound links work in a lot of ways – creating credibility, trust and the chance for designation as an authority site so, yeah, inbound non-reciprocal links help, and there isn’t an SEO pro or newbie who doesn’t know it.

What you don’t hear a lot about is on-page links – links seen on every page of a web site. Links that connect visitors to other site pages.

Redirects and On-Page Links
Redirects are not held in high regard by search engines. The long-held impression that redirects are black hat tactics is still there. And, there are hackers still trying to hi-jack sites using invisible, on-page redirects. As soon as a visitor accesses the hacked site, s/he is redirected to another site page or even web site from the link provided in the SERPs. Redirects, such as a 301 (permanent redirect) or 302 (temporary), are cause for suspicion and can mean instant death for a web site.

There are plenty of legitimate uses for redirects. A blog, for instance, may send out a conformation of post receipt before redirecting the visitor to the blog and post itself. This kind of redirect is beneficial to visitors, providing useful and reassuring conformation and therefore, not all redirects are bad.

Here’s the deal: if the redirect has a valid purpose – one that an SE bot understands – redirects aren’t a problem. In fact, on-page links are nothing more than redirects and your body text should use them to help visitors navigate.

Embed Text Links Deep In The Site
It’s easy to optimize a site page for bots. The SEO industry still contends some search engine weighting factors, but there are many that enjoy almost universal acceptance by SEO pros.

That’s why some site owners optimize a page for bots and bots only. 5% keyword density, perfect title and alt tags, perfectly balanced informational content – the kind of content bots like to see. This page is then buried deep in the site with lots of links to more user-friendly pages within the site.

The deep site page, perfectly optimized for bots, won’t be attractive to humans (necessarily) with keyword dense text, no graphics (bots don’t read graphics files) and with a perfect title tag. This is a high ranking page according to metrics analysis because the content is information, as opposed to sales copy and again, it’s bot-o-mized in the page’s HTML.

Once the visitor reaches this highly optimized page, he or she is automatically redirected to a page that’s designed to appeal to humans rather than bots. These automatic redirects are usually permanent (301) and susceptible to bot interrogation and even page penalty.

Use On-Page Links to Avoid the Appearance of Impropriety
Use links to redirect visitors. Links are, in fact, redirects and they can be used to help visitors find the information, goods or services they need, and help index a site faster and with greater accuracy. If you do it right, you can get all desired pages indexed on the first pass by a Googlebot. For human visitors, it’s all about on-site links placement that strikes a chord or hits a nerve and generates a response to take action.

Example: A fire extinguisher site publishes an informational piece on home safety, providing good, quality advice. Quality, high-ranking content. This page is one of the high-ranking, deeply placed pages that draw visitors in. Now, instead of using automatic redirects, the savvy site designer will use contextual links to trigger a response from the site visitor.

Within the article, of course, is the recommendation to keep a fire extinguisher in the house. (Completely off the subject, you should have a fire extinguisher on hand. It saved my house.)

Anyway, the article provides a link in context to (1) generate a response and (2) compel action to that response. So, to move the visitor off the highly-ranked page, a short paragraph, based on the keywords entered to access the highly-ranked page, is used. For instance:

“Fire danger in the modern home is a reality, putting you and your family at risk every day. A small, properly-charged fire extinguisher can save your home and the lives of your loved ones.”

This deeply-embedded link then takes the reader directly to the products page for home fire extinguishers. The highly-ranked informational content draws attention from bots. The links draw the attention and direct the flow of visitor traffic once the site has been accessed, leading visitors to the precise page they need.

Use On-Page Links at All Site Access Points
A visitor can reach a well-connected site any number of ways – via directory, indexed as individual links in SERPS, links from other sites and, if you’re doing everything correctly, maybe even some organic traffic.

Obviously, the more access (doorways) to a site the better. However, how a visitor got there is indicative of what the prospect is searching for. If the prospect reached the site through the Directory of Insurance Brokers, that visitor may or may not land on a home page depending on the query words used in the directory search.

“Low-cost high risk car insurance,” as the query phrase, displays a link with that exact headline. The searcher clicks on the top-ranked link, reads a short “Let us show you how to save $$$ on high-risk pool insureds, and a click takes the visitor to the car insurance zone page where additional links continue to direct the pathway taken by the visitor, i.e.

“High risk insurance will cost more depending on just how complicated your driving history is.” , (especially if you’re a local broker looking for local business).

Directions for Humans, Street Signs for Bots
These on-page links direct visitors to precisely the information they’re looking for. These links also provide pathways for search engine spiders that are trained (programmed) to follow links.

Links direct spiders to the far corners of a site, deep into the corpus. However, it’s just as important to make it clear what pages are off limits to Googlebots and other snippets of spidering programs.

Keeping Spiders Out
Spiders don’t just crawl. They follow the mathematics within the algorithm that directs their movements. They follow commands as well.

You can designate certain pages as to keep spiders out of your private business, or keep bots from indexing pages that are in beta at the moment and not quite optimized for indexing.

Or, if you want to close off large sections of a site to spiders, create a robot.txt file that identifies the pages of a site that are NOT to be indexed or accessed by spiders. The fact is, Googlebots are unleashed on any site visited by a user with a Google toolbar so there’s nothing you can do to keep bots from crashing the party.

A robot.txt file, placed in the site’s root directory, will make it clear to spiders what they can and cannot see. It’s the safest way to keep the relentless, “Terminator”-like Google bot from reforming from liquid into a dangerous cyborg once again. And believe it, bots “…will be back.”

Each page of a site should be analyzed from both the bot and the human perspective. Use embedded links instead of automatic redirects to avoid raising the suspicions of bots who think redirects are “icky.”

And place these on-page, intra-site links for maximum effect – either at the point when user need is identified, at all entrance points to the site, on the order form and the contact page.

On-site links are invaluable for helping visitors and helping bots. And together, that’s very helpful to the success of your site.

10 Tips to Lower Your Bounce Rate. Boing

Boing

Boing. Boing.

 

A site’s bounce rate is a measurement of the number of visitors who stopped by the site but immediately clicked off to another site, aka, bounced. There are lots of reasons web users boing from one site to another, which means there are lots of things you can do to lower your bounce rate and keep visitors on site long enough to convert.

Here are ten tips to help you take the spring out of your web site.

1. Don’t assume the visitor lands on the home page. A visitor can enter from a number of access points. For instance, by conducting a search for a A324 converter, the visitor might land on the product page for said converter. (There’s no such thing, btw.)

This means that many different pages may be the doorway to your site so treat each page as a home page. Read on for design suggestions from your web host.

2. Keep critical information above the fold. Above the fold is an old newspaper term that described the newspaper’s front page “above the fold.” This is where the most important (or sensational) news is placed in newspapers today.

In website terms, above the fold is everything seen by the visitor without the visitor having to scroll – prime site space. Your most important information should appear here. A recent study on how different groups of people use the web showed that the 50 and older crowd don’t scroll as much as their web-wise grandkids so if you want it read, keep it above the fold.

3. Web users scan your site pages from upper left to lower right. So, what visitors first see in the upper left corner of their browsers will often determine if they stay or boing, boing, boing.

4. Create compelling headlines. “Who else wants to make a million dollars before bedtime” and other web clichés do not compel visitors to stick around to read your long-form, Dan Kennedy template sales letter. Headlines create interest among human readers and search engine spiders who recognize headlines as important text. So make your point in and add keywords to headlines.

5. Layout your home page in a three column format. Using three columns, you can create three headlines above the fold. If two headlines don’t capture the attention of the visitor, maybe the third one will.

Again, also useful in optimizing your site so make sure to build keywords into your headlines to keep everything in sync and max the utility of both the site text and your top tier keywords.

6. A picture IS worth a thousand words. A visual image (not just text) above the fold naturally draws the eye and attention of visitors so a small image or an image banner is helpful in breaking up blocks of text, and starts off the visitor slowly. A walloping pile of text, no matter how compelling, isn’t going to appeal to those “on-the-fence” visitors looking for a specific service, product, message or arcania.

A couple of points. First, if you’re using a photo, make it a photo worth seeing – a photo that instantly delivers your site’s message. Google “pre-fab homes.” You won’t see innocuous clip art. You see beauty shots of the prefab on a snowy evening with a warm fire going in the fireplace. So don’t waste pixels. Maximize every one.

Charts and graphs are a terrific way to transmit a lot of information in the blink of an eye. You can write pages of text testifying that your stock picking formula is the best, or you can create a chart showing your online portfolio delivering gains of 150% a year. A chart showing rising value (whatever the product or service) makes a strong statement very quickly.

Charts and graphs are also useful in making complex information more accessible to the reader. Your typical visitor won’t read through pages and pages of company financial statements but s/he will make a buying decision based on proof in image form.

7. Make navigation simple enough for a well-trained chimp. If the visitor is confused, even for a moment, you’ll see a bounce. Life is too short to “figure out” how this works. We’ve grown extremely impatient in the digital age and if it even LOOKS hard, boing.

Keep your navigation bar in the same place throughout the site and provide the option to return to the home page from every page of the site. A visitor may get lost and want to start over, learn more or use the links on the homepage to further explore the site.

8. Appeal to the drives of your ideal buyer. Needs-driven buyers have already determined that they’ll make a purchase and pay a lot if the purchase meets their needs. For example, there are a million books for sale on the web telling you how to avoid foreclosure “even if the sheriff is knocking on the door!!!!”

Okay, now that’s a needs-driven buyer. Facing foreclosure. Sherriff at the door – that site visitor will pay $99 for an e-book download if s/he believes the product provides (or is) the answer to his or her foreclosure problems. That’s a needs-driven buyer – a prospect who needs what you market – products or services. These buyers are less concerned about how cool and stylish your site is, how many interactive features it has and so on. These people are looking for solutions and benefits.

Other on-line shoppers are more casual in their buying habits. For example, many browse the web to comparison shop for prices and then run off to the big box store to make the actual purchase. Or, they just may bounce to a competitor site to make their online purchase. It’s a very fickle marketplace. But…

… if something catches the eye and addresses the drives of your demographic bulls-eye, your bounce rate decreases quickly. This means:

• Know your target demographic. Describe your perfect buyer.

• Know your products – inside and out.

• Know the motivations of your ideal buyer – need, the desire for prestige, acceptance, to be part of something larger (to belong) – what motivates your buyer? Example? A site selling acne cures should appeal to the consumer’s natural drive to improve his or her appearance in order to better “fit in.” The human desire to belong and to be accepted is what fuels the cosmetics industry, the fashion industry and other “personal signature” industries.

So, the owner of the acne cure site can create three distinct headlines that address the drives of buyers of skin care products and place them above the fold: (1) Look Better The Natural Way, (2) Why Dermagel Really Works and (3) Stop Covering Up – three headlines aimed with laser precision at a site selling acne cures and other sensitive skin care products.

9. Real information. Not sales hype. If site visitors discover useful information that will directly benefit them on each search engine accessible page of your site, they’re much more likely to stick around and learn a little something.

Sure, if you’re operating on razor-thin margins and “Low Cost” is your prime selling point (WE BEAT ANY PRICE ON THE WEB) then that needs prominent, “can’t-be-missed” display on the home page – somewhere. But to lower your bounce rate, add a little informational content or a big link to your site’s information bank, blog or archives. There’s plenty of opportunity to make a sale once the visitor has begun to explore your site for additional, useful information.

10. Don’t follow the herd. 6,000 new websites hit the W3 each and every day. There are over one billion active websites worldwide. And if your online sporting goods warehouse site looks like every other sporting goods warehouse site you’ll continue to see a higher than acceptable bounce rate. You’ll never get your bounce rate to zero. All you can hope for is to lower it.

One last humbling fact: the average web user decides whether to stay on a site or move on in less than six seconds. Six seconds!!! That’s how long you have to compel the visitor to stay on your site before bouncing off to some other site.

Six seconds. How can your site grab attention in just six seconds? That’s the challenge we all face as site owners.

 

Paul Lalley

Webwordslinger, Paul Lalley

 

 

editor@webwordslinger.com